Terms & Conditions
The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can contact us or ring 07875568244.
Please note that bank transfer or pay pal is our preferred method of payment and details are shown on the booking form.
An initial refundable deposit paid by pay pal, cheque or bank transfer is required upon booking. Once we have received your deposit we will confirm your place with the hotel and in turn confirm your booking with Bike Camp once this has been confirmed your deposit is non refundable. If you require sole occupancy of a room this will be reflected in the total bill which is approx £40/night extra. The total balance of the holiday is to be paid 10 weeks prior to your arrival at Bike Camp.
If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits which have been paid.
Cancellation by the Client
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify Bike Camp of your intention to cancel 10 weeks prior to you arriving at Bike Camp, if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges below will come into effect.
Cancellation charges applicable
Notifying us more than 10 weeks before departure – Loss of deposit.
Notifying us less than 10 weeks before departure – Loss of deposit and total balance*
*If we are able to fill your place then Bike Camp will offer a full refund minus the deposit. Bike Camp do not guarantee under any circumstances that places can be filled if cancellation by the client.
Cancellation or changes by Bike Camp
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative holiday date.
Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.
Conditions of carriage
Bike Camp does not organise flights, ferry or train travel. Bike Camp has no part in the contract between you and the chartered, airline, ferry or train company.
Any damage to the accommodation or property of Bike Camp or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with Bike Camp. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should be in possession of an up to date EHIC card available from your local post office or online before travelling abroad.
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer when booking, which outlines your acceptance of the risks as part of participation in the activities at Bike Camp. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.
Changes to the Bike Camp Itinerary
Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. Bike Camp has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like Bike Camp will not be held accountable.